England Hockey has been forced to issue an apology following problems with player registrations with its new Game Management System (GMS) ahead of the new season.
Users have faced authorisation issues which have slowed down the system as hundreds of players attempted to log on for the first time.
With a new system in place, England Hockey have urged users to be patient as it paused player registration on Thursday for 48 hours.
The GMS is England Hockey’s new system to record all hockey matches in England and, once settled, will be a first in creating a digital history for league hockey.
It will hold all club team, player records and game data and is the “future” for hockey in England as the regional game becomes streamlined under one banner.
The system is set to become a platform for fixtures and results. Over time, there will be extra functions such as goalscorer charts and historical records, which the governing body hopes will be a significant addition to our sport.
England Hockey said: “Most clubs and many players and volunteers will be aware of the issues associated with the launch of the Game Management System (GMS) in the last few days. Firstly, on behalf of England Hockey and the provider of GMS, we apologise for the inconvenience caused.
“The most important issue is that we are able to play hockey and that the game is not disrupted as the new IT systems settle in.”
I suspect this is the first of many issues to come during the chaotic software launch. The system appears to suffer from a purely designed database where queries are taking 10s of seconds; this does not bode well as the database get larger. The UI does not appear like it was designed using a “mobile first” approach which will ultimately lead to poor user experience when on the move or pitch side. Recent event clearly demonstrate to me that the system has not been adequately tested and may ultimately be not fit for purpose. When is version 2.0 available
I suspect this is the first of many issues to come during this chaotic software launch. The system appears to suffer from a poorly designed database where queries take 10s of seconds; this does not bode well as the database gets larger. The UI does not appear to have been designed using a “mobile first” approach which will ultimately lead to a poor user experience when on the move or pitch side. Recent events clearly demonstrate that the system has not been adequately tests and may ultimately be unfit for purpose. When is version 2.0 available?
Good. Bollocks to them…