I recently came across an article about the importance of call dispositions. It explains more info how classifying call outcomes can help improve call centers. Knowing the outcome of each call allows us to not only improve customer satisfaction but also optimize agent performance. Using call disposition codes, we can now systematically analyze interactions and make more informed strategic decisions. For example, if a call was completed with a note “Request a call back,” we know to follow up with the customer later. This makes call management much easier and helps with data analysis.