Yes, I understand your situation, we have also faced this. When the volume of equipment increases, manual control simply cannot cope, especially if you need to take into account many objects and different types of maintenance. We also started to experience delays, some equipment was idle, and employees were losing requests. We decided to implement an automation system for managing requests and technical maintenance. This really helped to restore order and reduce the number of errors. Look at platforms that allow you to automate processes and integrate with other systems. For example, a good solution is https://www.makini.io/integrations/helm . This platform allows you to distribute tasks between technicians automatically, depending on their workload and location. This is very helpful if you have several objects and need to respond quickly. The system not only records all requests, but also allows you to monitor their execution in real time. And if there are urgent breakdowns, you can easily set priorities and speed up the execution .
