Glasgow 2014 closed their website for an hour last night investigate why thousands of people were unable to get through to purchase more than 100,000 tickets for the Commonwealth Games released on Monday morning.
The situation improved on Tuesday with some users reporting successful purchases, although there were also complaints on Twitter of website failures, particularly in the checkout process.
— Iain Anderson (@sloanderson) May 13, 2014
@Glasgow2014 I am through to checkout when purchasing tickets. I am clicking submit, then the page goes grey and returns to same page?
— Kylie Paynter (@KyliePaynter) May 13, 2014
Tickets for hockey and 16 other sports as well as the opening and closing ceremonies, went on sale at 10am on Monday at https://tickets.glasgow2014.com, but many users faced hours of frustration in the queuing system in place on phone lines and website to deal with the expected high demand.
Many expressed their frustration, and relief, on Twitter:
— Michelle Beswick (@MichelleBeswick) May 12, 2014
— Lynne Morgan (@LynneMorgan1) May 12, 2014
Glasgow 2014 announced at 10.40pm last night: “In order to continue investigations, we will close the ticketing website for one hour from midnight tonight.
“We will provide a further update once we have completed this important assessment.
“Thank you for your continued support and patience.”
But frustration continued into Tuesday morning with the website still reporting a queue in excess of 60 minutes.